Connect WhatsApp
Open your project, go to Channels, select Add channel, then choose WhatsApp. Wabery asks how the number is used today.
Choose the right option
Section titled “Choose the right option”Set up a new number
Section titled “Set up a new number”Choose this when the number is new or is not connected to another WhatsApp API provider. Meta will guide you through choosing a business account and verifying the number by text message or phone call.
If the number already sends through another API provider, use Move an existing API number instead.
Keep using the Business app
Section titled “Keep using the Business app”Choose this when your team wants to keep using the WhatsApp Business mobile app while Wabery handles automation and shared conversations. Follow Meta’s sign-in and select the business and number you want to connect.
Move an existing API number
Section titled “Move an existing API number”Choose this when the number belongs to another provider or another WhatsApp Business Account. Before starting:
- keep the number in its current account
- make sure the old and new accounts are in the same Meta Business Portfolio
- add a payment method to the new account
- turn off two-step verification for the number during the move
- have administrator access to both accounts
The guided migration asks you to authorize the old account and then the new account. Wabery checks both accounts before moving the number, then guides you through verification and registration.
If you close the guide, return to the same project and select Move an existing API number to continue. Wabery does not repeat a failed transfer or registration automatically. If Meta applies a cooldown, wait until the time shown before trying again.
Reconnect a Wabery number
Section titled “Reconnect a Wabery number”Choose this when you disconnected the channel from the current Wabery project and now want it back. Select the previous channel from the list. Wabery restores that channel and keeps its existing history.
If you are unsure
Section titled “If you are unsure”- Another platform currently controls the API number: choose Move an existing API number.
- Your staff still uses the WhatsApp Business phone app: choose Keep using the Business app.
- The number appeared in this Wabery project before: choose Reconnect a Wabery number.
- None of the above: choose Set up a new number.
Do not repeatedly restart Meta setup when it reports a limit or cooldown. Keep the error message and contact Wabery support before the next attempt.