Beta channel capabilities
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Wabery is WhatsApp-first. Instagram Direct and Messenger are beta channels you can connect from Channels. Keep anything that needs Flows, templates, or proactive sends on WhatsApp.
Ready to connect one? Use the Instagram setup guide or Messenger setup guide.
Capability matrix
Section titled “Capability matrix”| Capability | WhatsApp Business | Instagram Direct beta | Facebook Messenger beta |
|---|---|---|---|
| Inbound messages | Supported in inbox, webhooks, and conversations. | Limited beta ingestion and inbox display. | Limited beta ingestion and inbox display. |
| Outbound text replies | Supported inside the customer service window. | Limited beta replies during Meta’s allowed messaging window. | Limited beta replies during Meta’s allowed messaging window. |
| Media | Supported for Wabery send and receive paths. | Image, audio, and video replies by public HTTPS URL; documents should use text links. | Image, document, audio, and video replies by public HTTPS URL. |
| Buttons, lists, quick replies | Supported with WhatsApp interactive messages. | Meta supports quick replies/templates, but Wabery does not expose them yet. | Wabery exposes a limited quick-reply surface, not the full Messenger template surface. |
| Comment-to-DM triggers | Not applicable. | Not exposed yet; Wabery does not currently subscribe to comment webhooks or send private replies from comment IDs. | Not exposed yet; Page-comment private replies are not part of the beta channel. |
| WhatsApp Flows | Supported. | Not supported. | Not supported. |
| WhatsApp templates | Supported for approved proactive sends. | Not supported. | Not supported. |
| Proactive template-style outreach | Supported with opt-in and approved WhatsApp templates. | Not exposed in Wabery. | Not exposed in Wabery. |
Channel notes
Section titled “Channel notes”WhatsApp Business
Section titled “WhatsApp Business”WhatsApp is the production channel for structured workflows in Wabery. Use it when you need WhatsApp Flows, approved templates, interactive reply buttons, interactive lists, media, webhooks, automations, or proactive sends outside the 24-hour window.
Instagram Direct
Section titled “Instagram Direct”Instagram Direct is useful for beta inbox visibility and simple replies. Do not use it for WhatsApp Flow collection, WhatsApp templates, or button-heavy automation logic. Meta provides Instagram messaging features such as send APIs and templates, but Wabery currently exposes only a narrow beta subset.
Facebook Messenger
Section titled “Facebook Messenger”Facebook Messenger is useful for beta inbox visibility and simple replies. Wabery exposes limited Messenger reply behavior, but not the full Messenger template surface. Do not use Messenger for WhatsApp Flow collection, WhatsApp templates, or WhatsApp-style proactive template sends.