An AI Assistant for Instagram DMs: What to Check Before You Start
Use Wabery to help with customer enquiries, and understand the beta limits of Instagram messaging before planning your setup.
Someone sees your work on Instagram and sends a question about price or availability. A useful reply should answer the question and show them what to do next.
Wabery’s hosted agent can use your business information to help with enquiries. WhatsApp is the main setup path; Instagram and Messenger are beta channels, so check their current support before making them central to your customer journey.
Start with the customer questions
Add your services, prices, hours, and policies. Choose when the agent should answer and when your team should take over.
You can set up a hosted agent in the dashboard without writing a message handler. Your team keeps the conversation in the inbox and can step in when needed.
Check what Instagram supports
Instagram has its own account requirements, permissions, and messaging limits. Do not assume a feature available on WhatsApp works the same way in Instagram DMs.
In particular, WhatsApp Flows are forms inside WhatsApp, not Instagram forms. WhatsApp templates do not give you permission to send proactive Instagram messages. Check the Instagram guide for the supported setup.
If your main need is comment-to-DM campaigns or creator marketing, compare tools designed for that workflow. A customer-service conversation is a different job.
Move to WhatsApp when it helps the customer
You can invite an interested customer to continue on WhatsApp. Explain why and let them choose to start the conversation there.
On WhatsApp, Wabery can help with confirmed lead collection and Reservations. Do not promise an Instagram booking, a reminder, or automatic contact matching without checking that your setup supports it.
Test one journey before expanding
Start with a price question and a request for a person. Confirm your connected account receives the messages and your team can take over. Then review any steps that move the conversation to another channel.
You can start with a free account and $1 of included AI credit, without a card. Your plan, AI usage, and WhatsApp message fees are separate costs. A free plan does not mean unlimited AI replies. See pricing before going live.
Questions or feedback? Reach out anytime